By accessing and using our website, services, and products, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply. If you do not agree to these terms, please do not use our website or services.

Placing an order, submitting artwork, approving a proof, or making a payment constitutes your acceptance of these Terms of Service as written on the date of your order.

REILLY STITCHERY LLC offers custom embroidery, Premium Design Transfers (PDT), and premade designs. We also provide a variety of custom designs through REILLY STITCHERY Graphics Hub.

We do not carry finished custom inventory. Every custom item is produced specifically for you after your order is placed — we purchase blanks, digitize or prepare your artwork, set up equipment, and decorate your goods for your order alone. Personalized goods cannot be restocked, resold, or returned to our suppliers.

Because of this, all custom orders are final sale and are not eligible for return, exchange, or refund except as described in Section 9 (Returns and Damage Policy).

• You agree to provide accurate and complete information when placing an order, including all names, numbers, dates, spelling, sizes, and quantities.
• Custom orders are non-refundable unless the finished goods are defective or do not match the proof you approved.
• Quantities, garment styles, and colors are subject to supplier availability. If an item becomes unavailable, we will contact you to substitute a comparable item or adjust your order.

We reserve the right to refuse or cancel orders if we suspect fraud, inaccuracies, or other issues, and to decline any project or artwork at our discretion.

Payment in full is required before any work begins on your order. "Work" includes artwork preparation, digitizing, ordering blank goods, equipment setup, and production. We do not purchase materials, digitize artwork, or begin production on an unpaid order.

Your order is not scheduled, and no turnaround time begins, until we have received both payment in full and your written proof approval (see Section 4).

We accept payments via Stripe, Apple Pay, Amazon Pay, and other platforms as detailed on our website. Invoiced terms or deposit-based billing are available only by prior written agreement; where a deposit is agreed, the deposit is non-refundable and the balance is due before the order ships or is released for pickup.

• Quotes are valid for 30 days and are based on the artwork, quantity, garment selection, and decoration method specified at the time of quoting.
• Changes to artwork, stitch count, quantity, garment, or decoration location may change the price. We will provide a revised quote before proceeding.
• Digitizing, artwork, and setup fees are charges for services performed and are separate from the cost of the goods.

• Invoiced balances not paid by their due date may accrue a late charge of 1.5% per month on the unpaid balance, and we may hold finished goods until the account is paid in full.
• Goods remain the property of REILLY STITCHERY LLC until paid for in full.
• A chargeback or payment dispute is not a substitute for the process in Section 9. If you initiate a chargeback on an order produced to an approved proof, we will contest it using your written proof approval, order record, and delivery confirmation, and you remain responsible for the balance owed plus any fees we incur.

Every custom order is produced from an approved proof. This step protects both of us — it is your opportunity to confirm that what we are about to make is exactly what you want.

• After your order is placed, we prepare a digital proof showing the design, spelling, layout, approximate size, placement, thread or transfer colors, and the garment or item selected.
• We send the proof by email, text message, or through our online proof portal.
• You review the proof and either request revisions or give written approval.
• Production begins only after we receive your written approval and payment in full.

Your written approval of a proof is your final authorization to produce the order exactly as shown. Approval may be given by email, text message, or through our proof portal, and is binding once sent.

By approving a proof, you confirm that you have reviewed and accepted everything shown in it, including:

• Spelling, punctuation, capitalization, names, numbers, dates, and any other text.
• Design size, orientation, and placement on the item.
• Thread colors, transfer colors, and garment style, color, and sizes.
• Quantity and the breakdown of sizes or names across the order.

We do not proofread customer-supplied text. We reproduce names, wording, and spelling exactly as you provide them. An error that appears in a proof you approved — including a misspelling, a wrong name, a wrong number, or a wrong date — is not a defect, and the order is not eligible for reprint, replacement, refund, or credit. Reprints in these circumstances are available at your cost as a new order.

• Each order includes up to two rounds of proof revisions. Additional revision rounds may be billed at our standard artwork rate.
• Turnaround time begins on the date of proof approval, not the date the order was placed. Delays in approving a proof will delay your completion date, and we cannot guarantee a deadline that depends on an approval we have not received.
• If we do not receive your approval or requested revisions within 14 days of sending a proof, we may place the order on hold or cancel it. Amounts already paid are non-refundable to the extent of artwork, digitizing, materials, and production costs already incurred.

Once a proof is approved, changes cannot be guaranteed. If production has begun, the order will be completed as approved. If we are able to accept a change before production, it may require new artwork, digitizing, setup, or garment charges and a revised completion date. Approved orders cannot be canceled.

• Before proof approval: you may request cancellation, but you remain responsible for all costs already incurred on your behalf — including artwork and digitizing fees, blank goods ordered or received, and any setup or production already completed. These amounts are deducted from any refund.
• Artwork, digitizing, and setup fees are non-refundable once that work has begun, whether or not the order proceeds to production.
• After proof approval: custom orders cannot be canceled, changed, or refunded.
• Custom orders cannot be canceled or refunded once production has started.

Refunds for non-custom, undecorated stock items are available within 14 days of purchase, provided the item is unused and in its original condition.

Digital designs, files, and downloads are non-refundable once delivered or downloaded, as they cannot be returned.

We may cancel an order and refund amounts paid, less costs incurred, if artwork cannot be produced as expected, if goods become unavailable, or if we are unable to complete the work for any reason. Our liability in that case is limited to the refund described here.

Embroidery and applied transfers are physical, machine-and-hand processes applied to textiles. Small variations are normal and expected. The following are inherent characteristics of the craft, not defects, and are not grounds for reprint, refund, or credit:

• Color matching. Thread and transfer colors are matched as closely as possible, but cannot be matched exactly to a screen image, a printed sample, a PMS value, or a previous order. Colors also display differently on every monitor and phone.
• Placement. Decoration placement is set by hand and may vary up to approximately 1/2 inch from the proof, and may vary slightly between pieces in the same order. Placement on different garment styles and sizes will not be identical.
• Appearance by fabric. The same design will look different on fleece, knit, twill, performance fabric, and leather. Stitch texture, pile, and puckering vary by material.
• Digitizing. Converting artwork to stitches is an interpretation, not a reproduction. Fine detail, thin lines, small text, and gradients cannot always be rendered in thread, and designs may be adjusted to stitch successfully.
• Garment variation. Blank goods vary by dye lot, size, and production run. We cannot guarantee an exact color match between garments ordered at different times, across different styles, or against a previous order.

On decorated orders of 24 pieces or more, we ask that you allow for a variance of up to 5% over or under the quantity ordered. You are billed for the quantity actually delivered. If you require an exact count, please tell us before production so we can plan for it.

If an exact result matters to you, we recommend requesting a sewn sample before production. Samples are billed separately and will extend your turnaround time.

We accept customer-supplied garments and items at our discretion. Decorating goods we did not supply carries risks we cannot eliminate, and these terms apply to every such item.

• Embroidery requires hooping and needle penetration. Heat transfers require heat and pressure. Both carry an inherent risk of marking, stretching, scorching, shrinking, hoop burn, or damage — particularly on delicate, stretchy, loosely woven, heat-sensitive, previously worn, or vintage items. By supplying your own items, you accept that risk.
• We are not responsible for the purchase price, replacement cost, irreplaceability, or sentimental value of customer-supplied items damaged or spoiled in production. Our maximum liability for any customer-supplied item is the decoration charge for that item.
• Please supply one or two extra pieces on quantity orders to allow for spoilage. We are not responsible for shortfalls caused by damaged pieces.
• Customer-supplied items must be new or clean, unworn, laundered, and free of damage. We may decline items we believe cannot be decorated safely.
• We are not responsible for items not claimed, or for counts, styles, colors, or sizes as delivered to us. Please confirm your own count before sending.
• Decoration charges for customer-supplied items are not refundable once the item has been decorated to an approved proof.

• You retain full ownership of artwork you provide.
• REILLY STITCHERY LLC will only use your artwork for the purpose of creating the products specified in your order.
• We will not modify, reproduce, or sell your artwork for any other purpose without your explicit consent.

By submitting artwork, text, logos, or any other material for production, you represent and warrant that you own it or hold all rights necessary to reproduce it, including any trademarks, team or school marks, brand logos, characters, photographs, fonts, or copyrighted material it contains.

You agree to indemnify, defend, and hold harmless REILLY STITCHERY LLC and its owners and employees from any claim, demand, loss, damage, or expense — including reasonable attorney's fees — arising out of our reproduction of material you supplied or instructed us to use.

We may decline, pause, or cancel any order involving artwork we believe may infringe another party's rights, and we are not obligated to verify ownership of material you submit.

Embroidery digitizing files, stitch files, and production files created by REILLY STITCHERY LLC remain our property, even where a digitizing fee has been paid. A digitizing fee covers the work of preparing your design for our equipment, not the transfer of ownership of the file. Files may be released or licensed by separate written agreement.

We are not obligated to archive or retain artwork or production files indefinitely, and we recommend keeping your own copies of any artwork you supply.

Due to the personalized, made-to-order nature of our custom embroidered items and Premium Design Transfers, these products are final sale and cannot be returned or refunded unless they are defective or incorrect.

For custom orders, an item is incorrect only if the finished goods differ materially from the proof you approved — for example, wrong design, wrong text as shown on the proof, wrong item, or wrong quantity. An item is defective if there is a manufacturing or workmanship fault such as loose or broken stitching, a lifting transfer, or a flaw in the blank garment itself.

The following are not defects: errors that appear in an approved proof (Section 4), normal production variances (Section 6), a change of mind about design, color, size, or placement, incorrect sizes or quantities ordered by you, and ordinary wear or damage from improper care (Section 11).

For non-custom items, returns are accepted within 14 days of receipt, provided the item is unused and in its original condition. Return shipping costs are the responsibility of the customer unless the product is defective.

• Contact us within 5 days of receiving the item, providing clear photos of the issue and the packaging, and your order number.
• We will review and verify the issue against your approved proof and our production records.
• If verified, we will at our option repair, replace, or refund the affected pieces. Do not discard, alter, launder, wear, or resell affected items before we have reviewed them; we may ask you to return them at our expense.

Claims made more than 5 days after receipt, or on items that have been worn, laundered, altered, or distributed, cannot be accepted. Our remedy is limited to the affected pieces, not the entire order.

Standard turnaround is approximately 1 week and is measured from the date we have both your written proof approval and payment in full — not from the date the order was placed. Turnaround times are estimates, not guarantees.

If you have a hard deadline, please tell us in writing before ordering so we can confirm whether it is achievable and whether rush charges apply. We are not responsible for missed deadlines caused by delayed approvals, delayed payment, late artwork, supplier backorders, shipping carrier delays, or events outside our reasonable control.

We offer shipping services as detailed on our website. Shipping times may vary based on your location and the shipping method selected. REILLY STITCHERY LLC is not responsible for any delays, loss, or damage caused by the shipping carrier once the package has left our facility.

Customers are responsible for providing accurate shipping information. Any costs related to incorrect shipping addresses, refused deliveries, or reshipment will be borne by the customer.

Completed orders must be picked up, or accepted for shipment, within 30 days of our notice that the order is ready. After 30 days, we may treat the order as abandoned. No refund will be issued for abandoned orders, any unpaid balance remains due, and we may dispose of or recycle the goods. Storage fees may apply to orders held at your request.

To ensure the longevity of your custom embroidered pieces and Premium Design Transfers, please follow these care guidelines:

• Washing: Hand wash or machine wash inside out using cold water.
• Detergent: Use a mild detergent and avoid bleach.
• Drying: Air-dry or tumble dry on low heat to protect both the embroidery and the design.
• Ironing: If needed, iron on the reverse side, avoiding direct contact with the embroidery or transfer.

Following these care steps will help keep your custom items vibrant and in great condition. Damage resulting from improper care, commercial laundering, bleach, high heat, or normal wear is not covered by Section 9.

All designs created by REILLY STITCHERY LLC, including those sold under REILLY STITCHERY Graphics Hub, are the intellectual property of REILLY STITCHERY LLC. By purchasing or using our designs:

• You are granted a limited, non-exclusive license to use the design for personal or commercial purposes, depending on the specific license purchased.
• Designs cannot be reproduced, distributed, modified, shared, or resold as artwork without our express written consent.

All content on the REILLY STITCHERY LLC website, including but not limited to designs, graphics, logos, photography, and text, is the property of REILLY STITCHERY LLC and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or display any content from our website without prior written permission.

We may photograph completed work and use those images in our portfolio, website, and social media unless you ask us in writing not to.

To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for any activity that occurs under your account. If you suspect unauthorized use of your account, please contact us immediately.

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information as described in the Privacy Policy.

To the fullest extent permitted by law, REILLY STITCHERY LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services, products, or website, even if we have been advised of the possibility of such damages.

Our total liability arising out of or relating to any order — for any cause and under any theory — will not exceed the amount you actually paid to us for that order. We are not liable for lost profits, lost sales, event or resale losses, replacement of customer-supplied goods, third-party decoration or reprint costs, or any other indirect or consequential loss.

Nothing in these terms limits any liability that cannot be limited under applicable law.

These Terms of Service are governed by the laws of the State of Wisconsin, without regard to its conflict-of-law rules. Any dispute arising out of or relating to these terms, an order, or our products and services shall be brought exclusively in the state or federal courts located in Winnebago County, Wisconsin, and you consent to the jurisdiction of those courts.

Before filing any claim, you agree to contact us in writing at Sales@ReillyStitchery.com and allow 30 days for us to work toward a resolution. Most issues are resolved quickly this way.

If any provision of these terms is found unenforceable, the remaining provisions remain in full force and effect.

We reserve the right to modify or update these Terms of Service at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review the Terms of Service periodically for any updates. The terms in effect on the date of your order govern that order.

If you have any questions about these Terms of Service, please contact us at: